Chris Voss is one of the preeminent practitioners and professors of negotiation skills in the world. He was formerly the lead international kidnapping negotiator for the FBI as well as the FBI’s hostage negotiation representative for the National Security Council’s Hostage Working Group.  He is the founder of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations.  He has taught business negotiation in MBA programs at the University of Southern California’s Marshall School of Business and Georgetown’s McDonough School of Business. He also taught business negotiation at Harvard and guest lectured at other leading universities including the MIT Sloan School of Management and Northwestern’s Kellogg School of Management.  His book is titled: Never Split the Difference: Negotiating as if Your Life Depended on It.

 

Some interesting insights from this episode:

  • Working the crisis hotline was where Chris first learned the power of empathy. Showing someone that they feel heard is often enough to get them to change their behavior.
  • Empathy is about the transmission of information whereas compassion is about the reaction to that transmission.
  • Any time you relax into stress, you’ll handle it far better. The act of relaxation increases your body’s ability to handle its stress demands.
  • Labeling is a verbal observation of an emotion or a dynamic. It’s a way of demonstrating that you’re listening and understanding the other side.
  • Meeting someone halfway (i.e. splitting the difference) rarely works since it never feels like it’s really halfway. You feel the transaction was unfair.  Reason being, based on the economist Daniel Kahneman, people tend to fear a loss twice as much as they are likely to welcome an equivalent gain.
  • “Excellence is a delight with learning and growing. It is not the pursuit of perfection which is a fool’s errand.”

 

Notes:

Never Split the Difference: Negotiating as if your Life Depended on It

Black Swan Group

Fireside Black Swan Group Coaching Program

Joaquin “Jack” Garcia is the former undercover FBI agent who infiltrated the Gambino crime family of Cosa Nostra in New York for nearly three years, resulting in the arrest and conviction of 32 mobsters.  He worked on over 100 major undercover investigations over his 26 year career.  He wrote a New York Times bestseller called Making Jack Falcone: An Undercover FBI Agent Takes Down a Mafia Family

 

Some interesting insights from this episode:

  • Being a good undercover is not something you can learn. It’s something you’re born with.
  • Undercover skills include thinking quick on your feet, being comfortable around all types of people, knowing how to read people, being quick witted, and likeable.
  • Sometimes he was juggling upwards of 6 different identifies and roles at the same time.
  • The Gambino case led to the arrest and conviction of 32 mobsters.
  • He worked on over 100 major undercover investigations over his career.
  • “Excellence is being the best in what you set out to do. Look in the mirror and see if you’ve given it 100%. And if the answer is yes, then you have attained excellence.”

Show Notes

Book: Making Jack Falcone: An Undercover FBI Agent Takes Down a Mafia Family