Ep. 18: Anders Ericsson: The Expert on Experts

Anders is a professor of psychology at Florida State University where he specializes in the science of peak performance.  His groundbreaking research has been featured in many publications including Scientific American, Time, Fortune, Wall Street Journal and New York Times.  His most recent book is called Peak: Secrets from the New Science of Expertise.

 

Some interesting insights from this episode:

  • The Malcolm Gladwell “10,000 hour rule” (i.e. it takes 10,000 hours to become world class at something) stems from Anders’ research. But it’s not necessarily 10,000 hours and it’s not any kind of practice.
  • Learn what is meant by “deliberate practice”.
  • The success of the Navy’s Topgun (fighter pilot training program) largely stemmed from the methodology behind deliberate practice.
  • The brain can be rewired to extend its capabilities at any age.
  • There is no such thing as natural talent.
  • Learn how building mental representations can dramatically improve performance.
  • For many fields, the workday is far too long. It is very hard to maintain intense focus and concentration for more than 3 or 4 hours a day.

Ep. 10: Kevin Gillespie: Celebrity Chef

Kevin Gillespie is a chef, author and media celebrity.  He owns two of Georgia’s hottest restaurants: Gunshow and Revival.  Gunshow has been on GQ’s list of “12 Most Outstanding Restaurants”.  In 2015 he was a semi-finalist for the James Beard Best Chef in the Southeast award.  He was also a semi-finalist for the James Beard Rising Star Chef of the Year award.  He is the author of two cookbooks: Fire in my Belly and Pure Pork Awesomeness.  He was a finalist on the sixth season of Bravo’s Top Chef cooking show and was voted the Fan Favorite for the season.

 

Some interesting insights from this episode:

  • He got accepted to MIT but turned it down to pursue his passion.
  • How his appearance on Top Chef turned his restaurant and his career around.
  • Life opens doors for us all the time but we frequently walk right past them.
  • How fame has been a mixed blessing.
  • Learn how he reinvented the entire dining experience with Gunshow.
  • Hear about his plan B if money weren’t an issue and he could do anything in the world.
  • If you make great food and put smiles on customer’s faces, that’s success.

 

Some kids watch cartoons on TV.  Others watch sports.  But on most days you could find the young Kevin Gillespie glued to the TV watching any number of cooking shows.  There was something mesmerizing watching the chefs work their magic in the kitchen.  His passion for cooking only grew more intense through the years to the point where he recognized that this was more than just a passion – it was a calling.  A calling so strong that he was able to turn down one of the most prestigious universities in the world – M.I.T.  Had he listened to his parents or his friends or his teachers, he’d probably be a nuclear engineer today.  But fortunately he had the good sense to turn inward and listen to his heart.  And that’s how he knew that the only engineering he’d be doing in the future was in the kitchen.

The restaurant Kevin Gillespie was running at the time – Woodfire Grill – was struggling to fill seats and had only a month’s worth of cash left in the bank when he got that auspicious call from one of the producers of Top Chef.  He wasn’t really seeking the spotlight but he decided to throw caution to the wind and give it a shot.  His well-received appearance on the 6th season of Top Chef would turn his restaurant, his career and his life around.

Kevin was voted the fan favorite on the show from that season which soon translated into his being a fan favorite in Atlanta’s restaurant scene.  Woodfire Grill went from having half empty dining rooms to being booked solid months in advance.  Without a doubt, his celebrity status helped fill seats but the show did something for Kevin which was much more impactful.  Without the use of cookbooks or any lifelines, he had to rely entirely on his gut instincts to create recipes on the fly.  He learned how to cook with passion for the very first time in his career which allowed his true personality to surface in his unique culinary inventions.

Gunshow is a restaurant unlike any other.  Describing it as a Brazilian churrascaria-style steakhouse meets Chinese dim sum isn’t quite doing it justice.   In fact, it’s just about impossible to pin down its menu since there is no menu. The food options change on a daily basis and are entirely up to the whims of the chefs.  Whatever they feel inspired by is what you’ll find on the plate that evening.  This novel concept doesn’t just make the dining experience more fun and spontaneous for the guests but for the chefs as well.

Beyond the ever changing menu, Kevin has also completely flipped the service model on its head.  The chefs themselves break down that “invisible wall” to the kitchen and come pitch their inspirations directly to the guests.  After all, who better to explain the vision behind the dish than the very person who invented it.  So the chefs not only make their dishes, they explain their dishes and then they serve their dishes.  It’s a complicated system but they’ve somehow figured out a way to make it work seamlessly.

Kevin’s the most down to earth “celebrity” you’ll ever meet.  He’s finally gotten used to the lack of anonymity that comes with stardom but it’s taken a while.  He was never after fame but is incredibly grateful for the good fortune that has come as a result of it.  He doesn’t take any of his success for granted, recognizing that you’re only as good as your last meal.  And how does he measure success?  It’s not the dollars and cents or the 5 star Yelp reviews one would expect.  It’s much more simple.  If at the end of the day you feel like you gave it your all and had guests leave with huge smiles on their faces, for Kevin Gillespie, that is the definition of success.

 

 

Ep. 7: Steve Koonin: Atlanta Hawks CEO and Marketing Mastermind

Steve has been CEO of the Atlanta Hawks since 2014. After just his first year with the team, the Hawks led the league in annual attendance gains and set single-season franchise records for retail sales, sellouts and season ticket memberships.  Prior to joining the Hawks, Steve was the President of Turner Entertainment Networks where he oversaw the programming, marketing and strategy for TBS, TNT and several other prominent networks. Prior to Turner, he was at Coke where he served in several capacities, most recently as the Vice President of Sports and Entertainment marketing.

 

Some interesting insights from this episode:

  • If you’re selling a beverage for more per gallon than gasoline, you better infuse some magic.
  • Hear the pitch that allowed Turner to land Conan O’Brien.
  • He built TBS and TNT into mega brands in a world where brands were far and few between.
  • How he quickly turned around a drying franchise with the Hawks.
  • Two target markets – millennials and multiculturals – which were largely ignored by other sports teams became his most valuable audience.
  • Learn how to evolve a brand from awareness to likeability and “cravability”.
  • Creative ideas are his currency in the corporate world.

 

Some marketers have tons of great ideas but no ability to see the bigger picture. Other marketers are brilliant strategists but just can’t generate any novel ideas.  It is a rare marketing genius that can not only think way outside the box with an entrepreneurial  mindset but also tie those back to corporate strategy in a way that allows a company to achieve monumental leaps in brand recognition and corporate success.  That in a nutshell is the brilliance of Steve Koonin.

At Coca-Cola, he learned pretty quickly that if you’re going to offer a product with nothing more than syrup, sugar and water at a higher price than gasoline, you better infuse some magic in your marketing.  And did he ever.  Remember those dancing polar bears?  That’s Steve’s work.  Remember the Always Coca-Cola campaign?  Steve again.  Those are just two of many award winning campaigns he orchestrated that pushed the boundaries of Coke’s brand both within the U.S. and around the world.

It was that consumer packaged goods experience he gained at one of the world’s greatest marketers that allowed him to also flourish at Turner.  Back when he first joined, the cable networks which had any brand identity were mostly niche players (think Comedy Central, Animal Planet, Travel Channel).  The large networks were a mishmash of programming that had no rhyme or reason other than trying to generate large audiences.  Steve knew that the only chance to not just survive but to thrive in that industry was to take a risk and focus TNT and TBS exclusively on one genre (drama and comedy respectively).  That repositioning along with creating and acquiring exceptional content led to astronomical growth.  By the time he was done, TNT and TBS was generating more profits than all the major networks combined.

The remarkable turnaround he led at Turner might only be surpassed by the even more spectacular one he’s achieved at the Hawks.  The Hawks were a dying franchise when he signed on as the new CEO.  There was no excitement, no energy, no magic.   I wouldn’t merely say the Hawks were a weak brand.  It would be more accurate to describe the team as not having any brand.  But all that changed with Steve’s marketing magic.

So how does one turn around a dying franchise in record speed?  You start with knowing who your audience is.  The Hawks, along with most other professional NBA sports franchises, had mostly catered to upper middle class whites since that’s who held the disposable income.  But Steve and his team saw that there were two important demographics who love sports had been largely ignored in the past– millennials and multi-culturals.  So those became the two primary audiences to which most of the marketing would be directed going forward.

Millennials are more wired than any other generation so social media because the primary channel through which to reach them.  The engagement they’ve created with their social media campaigns has been astounding.  The Hawks are now consistently on Google’s list of the 10 most searched sports teams (the only NBA teams higher were Golden State and Cleveland) and the number 1 NBA team to follow on Twitter.   But it’s not just about reaching them.  You have to create “cravability” as Steve puts it.  That means coming up with fun, innovative, digitally-oriented programming that speaks to them in their own unique voice.  “Swipe Right Night” (an obvious play on Tinder) and “I’m having a secret love affair with the Hawks” (ala Ashley Madison) are just two of many standout examples.

Steve is full on sage advice.  The key to leadership?  Build the right environment and then get out of the way.  The key to hiring?  Focus on chemistry.  Skills can always be taught.  But what was likely the wisest and most heartfelt advice of all?  The advice he’d give to himself if he could go back in time.  Enjoy the moments more. You just never know when it’s all going to end.  My advice for Steve: heed your own advice and enjoy the moments more.  After a brilliant career spread across decades, you’ve more than earned the right.

 

Ep. 4: Sid Mashburn: Men’s Fashion Aficionado with Southern Hospitality

Sid is the co-founder and owner of Sid Mashburn men’s clothing store.  Both Esquire and GQ have named Sid Mashburn one of the best menswear shops in America.  Today they have five stores in five cities and 135 employees and are continuing to add new stores every year.

 

Some interesting insights from this episode:

  • How Sid sees himself in the hospitality business, not the retail business.
  • To find the white space, just follow your heart.
  • How a company culture kit is critical to scaling a business.
  • What are economy of time, economy of mind and economy of money.
  • How trying to be all things to all people can be an effective business strategy.
  • You can have enormous success by just taking things one step at a time.
  • Aiming to be the best at something is more important and rewarding than trying to be the biggest.

 

Walking into a Sid Mashburn store is not like walking into any other men’s clothing store.  It’s a full sensory experience, from the classic rock ‘n’ roll tunes cranked up high to the stuffed wildlife protruding from the walls to the seagrass on the floor to the aroma of freshly brewed coffee.  Oh, and of course there’s also the ping pong table.  This is all part of a master plan to make the store feel like a warm and inviting place to anyone who walks through the doors.  “The store is meant to feel like a fraternity that everybody gets a bid to”, as Sid conveys the ambiance he’s trying to capture.

This unique in-store aesthetic is just the tip of the iceberg in Sid Mashburn’s retail experience.  It’s all about the high-touch service you’ll find the minute you enter the shop.  You’ll be greeted with a smile and offered a beverage of your choice. They’ll ask if you’d like to have a seat while they hang up your jacket. What you won’t find here are high pressure sales tactics. That’s because the sales people are not on commission.  The goal is simple – to have you feel like you’re walking into someone’s home.

Sid was raised in a small town in Mississippi and it’s not hard to see how the southern hospitality he grew up with has become a core piece of the brand DNA.  It’s not fake.  It’s not for show.  It’s just an authentic expression of who Sid is as a person. He doesn’t see himself as being in the retail or clothing business but rather, the hospitality business.  He craves having that intimate relationship with the customer which is why he likes to benchmark against best-of-breed hospitality brands – think Danny Meyer in the restaurant space and the Ritz in the hotel world.

Marketers are taught that you need to have a well-defined target audience to succeed. Sid never got that memo. He wants everyone to feel welcome in his shop which is why you’ll find a $65 pair of Levis just a few feet away from a $10,000 suit.  Customers range in age from 11 to 87 and between his physical stores and his e-commerce business, he touches pretty much every corner of the country.

We’ve all heard the cliché to follow your passion.  It’s usually easier said than done.  But Sid Mashburn has done just that since day one.  He’s as enamored today about fashion as he was in his youth when clothing defined his childhood as much as music and sports.   And you can see that he truly just enjoys helping people.  He’s as happy to patch and repair an old worn pair of pants if that’s what you need as he is to sell you an elegant handmade suit.  His business goals are much more centered on taking care of people, both employees and customers, than they are on growth and profits.

This isn’t to say Sid isn’t ambitious.  He’s very success-oriented.  It’s just that success in his mind is defined much more by quality than it is by quantity.  The overarching goal is simple – to become the best shop in the world.  And judging by the accolades bestowed upon him by GQ and Esquire, he’ll already well on his way.